Creating Structure for On the Job Training

Course Number: cw
Recommended Duration: 1 Day

Intended Audience: Managers

Course Overview

On the Job training (OJT) is the single most used and misused of all approaches to training. It happens whenever an experienced person shows an inexperienced person how to do their job. It is not new. Guilds in Europe have trained apprentices in crafts for centuries. But in today’s world, there must be a structure to OJT or it is inconsistent and ineffective. The process for OJT can be adapted to fit the skills being taught but generally includes these ten steps:

1. Explain the rationale for the process and take questions from the trainee
2. Determine what the trainee already knows
3. Demonstrate how to do the task while the trainee watches
4. Explain the key points
5. Let the trainee watch the instructor again
6. Let the trainee begin to do the simple tasks of the job and practice
7. Set up a checklist to evaluate progress
8. Create an opportunity for teach-backs by the trainee to ensure understanding of each step or process
9. Observe, coach, evaluate, give feedback
10. Repeat

The class will include tips from experienced instructors – what they learned and what they wished they knew “then” and demonstrations on content familiar and unfamiliar to the participants. Understanding of how adults learn and how to get buy-in from your trainees will be included. Performance checklists, competency scales, self-evaluation and peer evaluation, measurement, and basic tips to asking and answering questions will be addressed. There will be special attention to personality and styles of learning in a fun interactive, “hands-on” atmosphere.

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