Managing People & Performance

Great managers generate results by effectively managing and developing their direct reports or members of their teams. Improve your ability and skills around Coaching, Facilitation, Interviewing, Building & Leading Teams, and Collaborating.

  • Coaching and Feedback for Improved Performance

    • Coaching and Feedback for Improved Performance

      Course Number:       9-1-GO
      Recommended Duration: 1 Day

      Intended Audience: Managers who want to improve their skills to motivate and encourage employees and teams through effective coaching and feedback techniques.

      Course Overview

      This course will describe what it means to be an effective coach in today’s changing work environment. Participants will learn the key characteristics, skills, abilities and recognized personal qualities of successful coaches. Participants will practice the key coaching tool of giving and receiving feedback.

      Objectives

      As a result of taking this course, you will learn to:
      • Conduct a constructive feedback discussion with employees.
      • Incorporate coaching characteristics and skills into the workplace.
      • Implement an action plan to increase productivity through improved coaching and feedback.
      Prerequisites: None

      Topics

      • Characteristics of an effective coach
      • The personal qualities needed for effective coaching
      • Roles of an effective coach
      • Four key skills: observational, analytical, interviewing and feedback
      • Managing performance for increased productivity
      • Analyzing the performance problem
      • How to evaluate 8 key areas
      • Conducting meaningful discussions
      • Giving constructive feedback
      • Action planning
      • Identify how you will incorporate coaching skills into your workplace

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  • Essential Leadership for High Performance Teams

    • Essential Leadership for High Performance Teams

      Course Number:       9-15-BB
      Recommended Duration: 2 Days

      Intended Audience: All Employees

      Course Overview

      This course provides a challenging environment in which participants can acquire knowledge and skills as well as developing practical solutions to current leadership issues.

      Objectives/Topics

      As a result of taking this course, you will:
      • Understand the spirit and essence of being a leader and the unique responsibilities of leadership.
      • Learn how to create and sustain high performance teams.
      Prerequisites: None

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  • Manager vs. Leader: Where is the Power

    • Manager vs. Leader: Where is the Power

      Course Number:       9-14-PC
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      Understanding how different styles of coordinating people produce varying results, and realizing how power works so you can use it respectfully, are two vital criteria for being effective as a supervisor or manager. Explore these ideas and more in an experiential, interactive workshop that will help you clarify your style and gain more cooperation and support from your staff.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • n/a
      Prerequisites: None

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  • Motivating Employees to Drive Profits

    • Motivating Employees to Drive Profits

      Course Number:       9-2-MS
      Recommended Duration: 1 Day

      Intended Audience: Supervisors, Leaders, and Managers

      Course Overview

      Our experimental learning environment will help you understand the topic of Employee Engagement, factors that influence employee motivation and provide you with ideas you can use with any size company.

      Objectives/Topics

      As a result of taking this course, you will:
      • Understand the concept of Employee Engagement.
      • Become familiar with factors that influence employee motivation.
      • Develop a framework for individual discovery sessions.
      • Learn six ways to encourage empowerment.
      • Recognize the impact of lower-contributing employees and your role in taking action.
      • Assess accountability levels of key team members.
      • Leverage five key elements to increase accountability.
      • Gain awareness of successful formal and informal rewards.
      • Prepare an action plan to drive change. 
      Prerequisites: None

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  • New Manager Assimilation

    • New Manager Assimilation

      Course Number:       9-3-MS 
      Recommended Duration: 1 Day

      Intended Audience: Newly hired or newly promoted managers coming from an individual contributor role

      Course Overview

      Program is focused on providing attendees with the necessary skills, knowledge tools and techniques to help them transition into a new role as manager.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • n/a
      Prerequisites: None

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  • Performance Management

    • Performance Management

      Course Number: 9-4-GO
      Recommended Duration: ½ Day or 1 Day

      Intended Audience: Managers and Supervisors

      Course Overview

      This course is for managers and supervisors to hone the skills necessary for effective performance management, including: planning, analyzing, evaluating, and recognizing performance. Topics include goal/expectation setting, analyzing performance, coaching and feedback sessions, and effective performance reviews.

      Objectives

      As a result of taking this course, you will learn to:
      • Plan for and conduct effective performance review meetings.
      • Conduct an effective feedback discussion with employees.
      • Incorporate coaching characteristics and skills into the workplace.
      • Implement an action plan to increase productivity through improved coaching and feedback.
      Prerequisites: None

      Topics

      • The Performance Management Cycle
      • Goal and Expectation Setting
      • Analyzing Performance
      • Coaching and Feedback Skills
      • Conducting Effective Performance Review Meetings
      • Triad Skill Practice
      • Key Learnings Action Plan

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  • Creating Structure for On the Job Training

    • Creating Structure for On the Job Training

      Course Number:       9-19-CW 
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      This class will include tips from experienced instructors – what they learned and what they wished they knew “then” and demonstrations on content familiar and unfamiliar to the participants. Understanding of how adults learn and how to get buy-in from your trainees will be included. Performance checklists, competency scales, self-evaluation and peer evaluation, measurement, and basic tips to asking and answering questions will be addressed. There will be special attention to personality and styles of learning in a fun interactive, “hands-on” atmosphere.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • Explain the rationale for the process and take questions from the trainee.
      • Determine what the trainee already knows.
      • Demonstrate how to do the task while the trainee watches.
      • Explain the key points.
      • Let the trainee watch the instructor again.
      • Let the trainee begin to do the simple tasks of the job and practice.
      • Set up a checklist to evaluate progress.
      • Create an opportunity for teach-backs by the trainee to ensure understanding of each step or process.
      • Observe, coach, evaluate, give feedback.
      • Repeat.
      Prerequisites: None

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  • Essential Facilitation Skills for Event Facilitators

    • Essential Facilitation Skills for Event Facilitators

      Course Number:       9-16-BB
      Recommended Duration: 3 Days

      Intended Audience: Designed for those who will chair or facilitate meetings or events.

      Course Overview

      This course provides participants with the personal skills required to facilitate meetings and other events effectively. It is highly participative and all participants will have the opportunity to practice particular skills and receive feedback on their performance.

      Objectives

      As a result of taking this course, you will:
      • Understand, develop, and practice the skills of facilitation.
      • Learn the use of tools and techniques.
      • Understand group dynamics.
      Prerequisites: None

      Topics

      • Defining and understanding the role of the facilitator
      • The context within which the facilitator operates
      • Client management
      • The use of facilitation skills as team leader, chairperson and facilitator
      • The facilitation process
      • Planning an event
      • Facilitating an event
      • Contracting, group dynamics, interventions, tools and techniques, review
      • Assignment review

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  • Global Teamworking for Team Leaders, Managers and Facilitators

    • Global Teamworking for Team Leaders, Managers and Facilitators

      Course Number: 9-11-LFBB
      Recommended Duration: 1 Day

      Intended Audience: All managers and leaders who need to work effectively in a virtual environment.

      Course Overview

      In global organizations the skills required to lead, manage, and participate in dispersed teams has become increasingly important. Participants will learn the “soft-skills” required when working in a virtual environment and how to select and leverage the information and communication technologies available in their workplace. Participants will also be encouraged to share their experiences of virtual working and to creatively seek ways to apply their learning on their return to work.

      Objectives

      As a result of taking this course, you will learn to:
      • Recognize and deal with the unique challenges of working with dispersed teams.
      • Leverage the essential elements of high performance team-working.
      • Define and agree on team roles and responsibilities.
      • Create an effective communication process.
      • Determine which technology will best accomplish the desired task.
      • Plan and manage virtual meetings.
      • Recognize and handle cultural influences.
      • Embrace diversity.
      Prerequisites: None

      Topics

      • Virtual teams - from traditional to virtual teams
      • The challenges of virtual teamworking
      • Building high performance virtual teams
      • Essential elements of high performance teamworking
      • Team start-up
      • Virtual teaming in practice
      • Effective communication
      • E-collaboration technology
      • Planning and managing virtual meetings
      • Managing conflict
      • Embracing diversity
      • Boundary management

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  • Behavioral Based Interviewing

    • Behavioral Based Interviewing

      Course Number: 039-GO
      Recommended Duration: ½ Day to 1 Day

      Intended Audience: Those individuals who will be interviewing and recommending candidates for selection.

      Course Overview

      This course is intended to provide participants with an opportunity to practice and apply BBI (Behavior Based Interviewing) principles and tools. Participants will practice conducting interviews. A team based interviewing methodology can be included if requested.

      Objectives

      As a result of taking this course, you will learn to:
      • Utilize proven Behavior Based Interviewing (BBI) techniques to interview job candidates.
      • Select and write appropriate BBI questions based on job description, position requirements, required capabilities, and candidate experience.
      • Conduct interactive Behavior Based Interviews.
      • Participate in the team structured interview process (if applicable).
      Prerequisites: None

      Topics

      • Interviewing skills self-assessment
      • Interviewing guidelines
      • Telephone interviews/screenings
      • Preparing for the interview
      • Appropriate question creation
      • Conducting the interview – tools for building rapport
      • Closing and follow up
      • Common selection problems
      • Legal do’s and don’ts
      • Interviewing skills practice
      • Team based interviews
      • Key learnings action plan

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  • 1 + 1 = 3: Becoming a Top-notch Team Player

    • 1 + 1 = 3:  Becoming a Top-notch Team Player

      Course Number:       9-10-KMJF 
      Recommended Duration: 2 Days

      Intended Audience: All Employees

      Course Overview

      The success of teams begins with each individual member and their understanding of their own contributions to team effectiveness.  Sharpen your teaming skills and achieve greater team results.

      Objectives/Topics

      As a result of taking this course, you will learn:
      • Key dynamics of effective teamwork and how to apply them.
      • The benefits of diversity within teams.
      • The true meaning of being a team player.
      • How to balance team process with action planning and decision making.
      • To constructively manage team conflict.
      • To encourage & coach team members.  
      • Create your own action plan for enhancing team performance.  
      • Also includes administartion and analysis of MBTI.
      Prerequisites: None

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  • Are You Good Enough for the Dream Team

    •  Are You Good Enough for the Dream Team?

      Course Number:       9-7-KMJF
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      Sharpen your teaming skills and explore the dynamics of teamwork. Teams are pervasive in the workplace today – we often find ourselves on several at one time. The success of teams begins with each individual member and their understanding of their own contributions to team effectiveness.

      Objectives/Topics

      As a result of taking this course, you will:
      • Learn the key dynamics of effective teamwork and apply them to the teams you serve with.
      • Understand the benefits of diversity within workplace teams.
      • Explore the true meaning of being a team player.
      • Create an action plan for enhancing your own team performance.
      Prerequisites: None

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  • Creating and Leading High Performance Teams

    • Creating and Leading High Performance Teams

      Course Number: 9-8-JF
      Recommended Duration: 2 Days

      Intended Audience: Team Leaders and Managers

      Course Overview

      This course explores the critical dynamics for effective leadership of productive workplace teams. We will apply the Drexler-Sibbett model of team performance as a roadmap to help us discover strategies for creating and sustaining high performance teams. We will explore key elements of team leadership including: trust-building, vision alignment, maximizing commitment, inspiring performance, and delivering results.

      Objectives/Topics

      As a result of taking this course, you will:
      • Understand the nature of teams.
      • Identify methods and techniques for creating and sustaining high performance teams.
      • Experience and explore the critical dynamics of effective teams.
      • Understand the process and flow of team development.
      • Complete a Workplace Motivators assessment and apply the insights gained toward increased effectiveness in inspiring team performance.
      • Create an action plan for enhancing the effectiveness of a team with which you serve.
      Prerequisites: None

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  • Tools for Effective Team Leadership

    • Tools for Effective Team Leadership

      Course Number: 9-9-GO
      Recommended Duration: 1 Day

      Intended Audience: Team Leaders

      Course Overview

      This course provides participants with the knowledge and tools required for leading groups to work together effectively together as a team.

      Objectives

      As a result of taking this course, you will learn to:
      • Serve as a change agent and role model for team members to look up to and follow.
      • Foster collaboration within the team and effectively address conflict.
      • Empower team members to accomplish goals and objectives.
      • Build trust among the team members by being honest and valuing diverse opinions.
      • Structure the team to quickly meet optimal performance through an application of foundational team concepts such as: stages of development, decision making models, operating norms/team values, leadership structures, and optimal feedback processes.
      Prerequisites: None

      Topics

      • The roles of a team leader
      • Team concepts
      • What is a team
      • Stages of team development
      • Types of teams
      • Operating norms
      • Leadership styles
      • A model for effective team structures and continuous team improvement
      • Decision making and problem solving processes
      • The basic principles of trust
      • Identify behaviors that foster or destroy trust
      • The use of open and candid communication
      • How to raise difficult issues with team members
      • Giving and receiving feedback in a team setting
      • Resolving conflict
      • Effective team meetings and communications
      • Tools to assess team effectiveness
      • Action planning to incorporate skills into the workplace

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  • Emotional Intelligence: Focus on High Performance Teaming and Collaboration

    • Emotional Intelligence: Focus on High Performance Teaming and Collaboration

      Course Number:       9-13-KM
      Recommended Duration: 2 Days

      Intended Audience: Members & Managers of teams

      Course Overview

      This program is designed to provide participants with the tools and strategies that they need to handle the most stressful and difficult challenges of teaming and collaborating with one another.

      Objectives/Topics

      As a result of taking this course, you will:
      • Focus on the emotional competency of Teamwork and Collaboration.
      • Explore the dynamics of high performance teams.
      • Learn communication strategies that enable them to inspire, influence, and motivate each other.
      • Participate in team building exercises.
      • Explore team work skills.
      • Develop a Team Charter.
      • Practice communication strategies.
      Prerequisites: None

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  • Essential Meetings for High Performance Teams

    • Essential Meetings for High Performance Teams

      Course Number:       9-17-BB 
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      The course is highly practical and participative. Role-play and group practice sessions are used throughout the day to ensure that the knowledge and skills developed can be applied immediately back into the business.

      Objectives/Topics

      As a result of taking this course, you will:
      • Learn how to plan and manage effective meetings.
      • Understand how to use tools and techniques.
      • Learn how to ensure post-meeting actions are completed.
      Prerequisites: None

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  • Essential Virtual Teaming for High Performance Teams

    • Essential Virtual Teaming for High Performance Teams

      Course Number:       9-18-BB
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      In global organizations the skills required to lead, manage, and participate in dispersed teams has become increasingly important. Participants will learn the “soft-skills” required when working in a virtual environment and how to select and leverage the information and communication technologies available in their workplace. Participants will also be encouraged to share their experiences of virtual working and to creatively seek ways to apply their learning on their return to work.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • Recognize how culture influences their perception and the perception of their teammates.
      • Determine which technology will best accomplish the desired task.
      • Build team communication and trust.
      • Facilitate and manage effective team meetings.
      Prerequisites: None

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  • Global Teamworking for Team Members
  • Team Building

    • Team Building

      Course Number:       9-8-GO
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      This program presents participants with the tools for constructing an effective team and establishing ground rules and operating norms for how team members will work together.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • Understand and apply the dynamics of change in the work environment.
      • Apply different types of leadership styles and development stages.
      • Use Myers-Brigs type to problem solve.
      • Apply the four decision making models for optimum results.
      • Practice individual and team behaviors that create trust, give and receive constructive feedback, and develop team ground rules and operating norms.
      Prerequisites: None

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  • Team Buiding: How to Create a Highly Energized Team

    • Team Building: How to Create a Highly Energized Team

      Course Number: 9-6-KMJF
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      Teams have become an integral part of today’s business environment. But how can you maximize the potential of your work teams? This course utilizes psychological testing to help individuals understand the strengths and needs of themselves and their teammates, as well as learning strategies for working together in a way that maximizes productivity and minimizes conflict and miscommunications. The objective of this course is to release individual energy to create a cohesive, high performance team that gets results.

      Objectives/Topics

      As a result of taking this course, you will:
      • Understand the personality styles of your teammates.
      • Maximize the strengths of team members to increase performance and productivity.
      • Implement strategies which increase team cohesiveness and understanding.
      • Understand the interpersonal relational styles which can cause needless conflict in teams.
      • Practice speaking team-member’s personality language.
      • Discover how to create a high energy team.
      • Increase team solidarity and synergy.
      • Increase understanding of your own interpersonal and conflict management style.
      • Increase team problem-solving abilities.
      Prerequisites: None

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Collaboration


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