Coaching and Feedback for Improved Performance

Course Number: 9-1-GO
Recommended Duration: 1 Day

Intended Audience: Managers who want to improve their skills to motivate and encourage employees and teams through effective coaching and feedback techniques.

Course Overview

This course will describe what it means to be an effective coach in today’s changing work environment. Participants will learn the key characteristics, skills, abilities and recognized personal qualities of successful coaches. Participants will practice the key coaching tool of giving and receiving feedback.

Objectives

As a result of taking this course, you will learn to:

• Conduct a constructive feedback discussion with employees.
• Incorporate coaching characteristics and skills into the workplace.
• Implement an action plan to increase productivity through improved coaching and feedback.

Prerequisites: None

Topics

• Characteristics of an effective coach
• The personal qualities needed for effective coaching
• Roles of an effective coach
• Four key skills: observational, analytical, interviewing and feedback
• Managing performance for increased productivity
• Analyzing the performance problem
• How to evaluate 8 key areas
• Conducting meaningful discussions
• Giving constructive feedback
• Action planning
• Identify how you will incorporate coaching skills into your workplace

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