Internal Consulting Skills

Course Number: 5-7-GO
Recommended Duration: 2 Days

Intended Audience: Individuals who are responsible for consulting internal clients.

Course Overview

This course helps individuals consult effectively with internal clients by following a consultative process while applying fundamental consultant skills and consulting techniques.

Objectives

As a result of taking this course, you will learn to:

• Effectively plan for, conduct, and follow-up client consultations
• Utilize the fundamental consulting skill sets of listening, planning, contracting, advising/influencing, and overcoming resistance
• Conduct the four basic stages of consulting
• Lead project teams associated with internal client deliverables

Prerequisites: None

Topics

• The fundamental roles and skills of a consultant
• The change model
• The consultant’s role as a change agent
• Personal qualities of an effective consultant, self-assessment
• The four basic stages of consulting: evaluate, plan, contract, and deliver
• The components and benefits of contracting
• Key characteristics of an effective contract
• The skills of contracting
• The contracting discussion
• The fundamental skill sets: listening, planning, contracting, advising/influencing, and overcoming resistance
• Effective project teams
• The team launch
• Characteristics of effective project teams
• Tools to support success
• Team simulation
• Skill practice and action planning

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