Wronski Associates
Twitter
LinkedIn
Login
Contact Us
Company
Leadership Development
Training Solutions
Consulting Services
In The Spotlight
Close
Company
Leadership Development
Training Solutions
Consulting Services
In The Spotlight
Login
Contact Us
Twitter
LinkedIn
Send to a Friend
Content to send
Managing Conflict
Course Number:
7-7-GO
Recommended Duration:
1 Day
Intended Audience:
All Employees
Course Overview
This course reviews why conflict occurs and how to mitigate its potentially harmful effects on productivity and morale in the workplace. Participants learn about the conflict cycle and an approach to handle and resolve conflict.
Objectives
As a result of taking this course, you will learn to:
Recognize why conflict builds and occurs
Better control a situation before it escalates into a serious conflict
Conduct a constructive feedback discussion to resolve an inter-personal conflict
Effectively utilize team or group conflict
Mediate conflict situations
Develop a personal action plan for resolving an actual or anticipated conflict situation
Prerequisites:
None
Topics
Understanding why conflict occurs
A discussion of the conflict cycle
Thomas-Kilmann Styles Instrument
Resolving conflict using a four step approach and applying this approach to resolve conflict
Utilizing mediation techniques in conflict settings
Communication during conflict
How to effectively give and receive constructive feedback
Deciding whether to give feedback
Preparing for the discussion
How to conduct the conversation
A review of a feedback example
Conflict resolution feedback exercise
Effectively utilizing conflict in teams or groups
Understanding the benefits of team or group conflict
Tools to navigate a team or group through the “storming” or conflict stage
Developing a personal action plan for resolving conflict
Share with others
Please provide the following information
Your Name
Your Email Address
Recipient Emails
Message
Can't Read?
Click to Generate New Code
Enter the verification code shown above into the text box below