Wronski Associates
Twitter
LinkedIn
Login
Contact Us
Company
Leadership Development
Training Solutions
Consulting Services
In The Spotlight
Close
Company
Leadership Development
Training Solutions
Consulting Services
In The Spotlight
Login
Contact Us
Twitter
LinkedIn
Send to a Friend
Content to send
Bambi vs. Godzilla: Dealing with Difficult People
Course Number:
7-5-KMJF
Recommended Duration:
1 Day
Intended Audience:
All Employees
Course Overview
This session helps participants understand both the “why” of these difficult styles, and the “how” of increasing your ability to deal effectively with difficult personality types. You will learn to empower your attitude and stay positive even when others try to pull you down. You will explore the six basic difficult personalities, why they do what they do, and most importantly, what you can do about it.
Objectives
As a result of taking this course, you will:
Discover why people behave the way they do
Understand the origins of negative behavior
Learn how to not react to reactive people
Develop strategies for empowering your communication style
Fill out your own “Behavioral Map” for dealing with difficult personality types
Brainstorm strategies for dealing with actual difficult situations
Prerequisites:
None
Topics
Powerful people principles
How your own behaviors reinforce the behaviors you get from others
What produces change
Boundaries in relationships
The difference between what you can and cannot control
Difficult personality types – what they do and why
Dealing with difficult people
Conflict resolution strategies
What not to do and how to avoid reinforcing difficult behaviors
How to stay empowered with difficult people
Negotiation strategies
Group problem solving – brainstorming strategies for dealing with actual workplace situations
Share with others
Please provide the following information
Your Name
Your Email Address
Recipient Emails
Message
Can't Read?
Click to Generate New Code
Enter the verification code shown above into the text box below