Process Improvement

Analyze and improve business processes using proven methodologies that yield results including improving quality, reducing cost and speeding time to market.

  • Essential Process Improvement for High Performance Teams
    • Essential Process Improvement for High Performance Teams

      Course Number: 117-BB
      Recommended Duration: 2 Days

      Intended Audience: Those who wish to improve their ability to make business processes more effective and efficient.

      Course Overview

      Many change initiatives focus on improvement to business processes in order to reduce cycle times, improve quality and eliminate non-value add activities. In this course, participants will learn how to analyze and improve processes to achieve maximum business benefits. The course will be highly participative with formal consultant input blended with practical exercises and group work. All of the course work will be highly relevant to the participants’ work area.

      Objectives

      As a result of taking this course, you will learn how to analyze current processes and design and implement improvements.

      Prerequisites: None

      Topics

      • Process analysis
      • Voice of the customer
      • Measurement
      • Statistical process control
      • Process re-engineering
      • Practical process improvement
      • Process design
      • Tools and techniques
      • Implementation planning
      • Stakeholder communication

      Share with others

  • Essential Skills for Six Sigma Black Belts
    • Essential Skills for Six Sigma Black Belts

      Course Number: 125-BB
      Recommended Duration: 6 Days

      Intended Audience: Recently qualified Black Belts.

      Course Overview

      The role of the Six Sigma Black Belt in a business is unique. The Black Belt acts as an internal consultant in dealing with the process owner, or client, and is then expected to create and lead a high performance team combining the roles of leader, chairperson, expert, and facilitator. This requires the Black Belt not only to be proficient in the skills of the six sigma process but to understand and utilize the skills of consultancy, leadership, facilitation, and project management as well as demonstrating superior communication and interpersonal skills.

      Objectives

      As a result of taking this course, the participant will learn to understand and practice a wide range of skills in the context of the Black Belt role. This course is intended to compliment six sigma development training.

      Prerequisites: Six Sigma Black Belt training

      Topics

      • The course content is based on the hierarchy of essential skills required as a Six Sigma Black Belt
      • Interpersonal effectiveness
      • Consultancy skills
      • Facilitation skills
      • Leadership skills
      • Project management
      • Managing change

      Share with others

  • Innovation with Lean and Six Sigma
    • Innovation with Lean and Six Sigma

      Course Number: XX (RLS)
      Recommended Duration: 2 Days

      Course Overview

      Lean and Six Sigma are two popular methodologies for improving manufacturing performance. Lean is a set of tools and principles that focus on reducing waste in the process. Six Sigma is a set of tools and methodology that focuses on reducing variation in the process. Many organizations have combined these to implement a comprehensive manufacturing improvement process. These powerful methodologies have a demonstrated track record for achieving results with existing products and processes. Design for Six Sigma goes one step further. It uses a methodology to create a new product or service that meets a set of specific customer needs. However, many organizations have found that the results from Lean, Six Sigma and Design for Six Sigma programs only led to incremental improvements. These companies were expecting paradigm shifts in their operations and did not experience that. That is because a fundamental principle in each of these techniques is to reduce risk – yet innovation is inherently risky. There are several paradigm-shifting innovation techniques that can be embedded in the Lean and Six Sigma methodologies that often create the looked for improvements. These techniques do not replace the Lean and Six Sigma techniques, rather they augment them. This course will discuss the impact of these innovation techniques and show how to embed them in the Lean Six Sigma methodologies.

      Course Objectives

      • Understand why Lean and Six Sigma methodologies inhibit innovation
      • Be able to apply innovation techniques on a technical projects
      • Understand how to augment Lean and Six Sigma methodologies to enable innovation

      Key Topics


      Day 1 Agenda – Innovation Techniques
      • Principles embedded in Lean, Six Sigma, and Design for Six Sigma methodologies
      • Lateral thinking innovation
      • Value Creation Mapping innovation
      Day 2 Agenda – Innovation Application
      • Redefining “Value” to enhance innovation
      • Setting Innovation Design Targets and KPIs
      • Embedding Innovation into Lean
      • Embedding Innovation into Six Sigma
      • Embedding Innovation into Design for Six Sigma

      Share with others

  • Lean Process Management - Administrative
    • Lean Procress Management - Administrative

      Course Number: 106-RS
      Recommended Duration: 5 Days (Ideally spread over several weeks)

      Intended Audience: Project leaders and project members.

      Course Overview

      Lean operations are those that have minimized the waste that often creeps into business processes. This course covers the five principles of Lean Operations with tools and techniques for implementing each of the five principles. This approach can be applied to any area of the business: engineering, sales, purchasing, service, finance, even human resources. During the course, one process area will be analyzed in depth using lean tools. Improvements will be identified and implementation plans developed. This program is often combined with on-site consulting to assist in the implementation.

      Prerequisites: None

      Topics/Objectives

      • Definitions of waste 5 principles of lean
      • Process mapping
      • Customer mapping
      • Process analysis
      • Process design
      • Process control
      • Constraint management
      • Pull

      Share with others

  • Lean Process Management - Manufacturing
    • Lean Process Management - Manufacturing

      Course Number: 105-RS
      Recommended Duration: 5 Days (Ideally spread over several weeks)

      Intended Audience: Project leaders and project members.

      Course Overview

      Lean manufacturing operations are those that have minimized the waste that often creeps into manufacturing processes. This course covers the five principles of Lean Operations with tools and techniques for implementing each of the five principles. This approach can be applied to any area of the manufacturing process including shop operations, material management, and inspection/testing. During the course, one process area will be analyzed in depth using lean tools. Improvements will be identified and implementation plans developed. This course is often combined with on-site consulting to assist in the implementation.

      Prerequisites:
      None

      Topics/Objectives

      • Definitions of waste
      • 5 principles of lean
      • Process mapping
      • Customer mapping
      • Process analysis
      • JIT
      • KANBAN
      • TAKT
      • Constraint management
      • Pull

      Share with others


Please click here to return to the Professional Development page.