Managing People & Performance

Great managers generate results by effectively managing and developing their direct reports or members of their teams. Improve your ability and skills around Coaching, Facilitation, Interviewing, Leading TeamsTeam Building, Working with Virtual Teams, and more.

  • Coaching and Feedback for Improved Performance
    • Coaching and Feedback for Improved Performance

      Course Number:
      038-GO
      Recommended Duration: 1 Day

      Intended Audience: Managers who want to improve their skills to motivate and encourage employees and teams through effective coaching and feedback techniques.

      Course Overview

      This course will describe what it means to be an effective coach in today’s changing work environment. Participants will learn the key characteristics, skills, abilities and recognized personal qualities of successful coaches. Participants will practice the key coaching tool of giving and receiving feedback.

      Objectives

      As a result of taking this course, you will learn to:
      • Conduct a constructive feedback discussion with employees
      • Incorporate coaching characteristics and skills into the workplace
      • Implement an action plan to increase productivity through improved coaching and feedback
      Prerequisites: None

      Topics

      • Characteristics of an effective coach
      • The personal qualities needed for effective coaching
      • Roles of an effective coach
      • Four key skills: observational, analytical, interviewing and feedback
      • Managing performance for increased productivity
      • Analyzing the performance problem
      • How to evaluate 8 key areas
      • Conducting meaningful discussions
      • Giving constructive feedback
      • Action planning
      • Identify how you will incorporate coaching skills into your workplace

      Share with others

  • Performance Management
    • Performance Management

      Course Number: 010-GO
      Recommended Duration: ½ Day or 1 Day

      Intended Audience: Managers and Supervisors

      Course Overview

      This course is for managers and supervisors to hone the skills necessary for effective performance management, including: planning, analyzing, evaluating, and recognizing performance. Topics include goal/expectation setting, analyzing performance, coaching and feedback sessions, and effective performance reviews.

      Objectives

      As a result of taking this course, you will learn to:
      • Plan for and conduct effective performance review meetings
      • Conduct an effective feedback discussion with employees
      • Incorporate coaching characteristics and skills into the workplace
      • Implement an action plan to increase productivity through improved coaching and feedback
      Prerequisites: None

      Topics

      • The Performance Management Cycle
      • Goal and Expectation Setting
      • Analyzing Performance
      • Coaching and Feedback Skills
      • Conducting Effective Performance Review Meetings
      • Triad Skill Practice
      • Key Learnings Action Plan

      Share with others

  • Essential Facilitation Skills for Event Facilitators
    • Essential Facilitation Skills for Event Facilitators

      Course Number:
      123-BB
      Recommended Duration: 3 Days

      Intended Audience: Designed for those who will chair or facilitate meetings or events.

      Course Overview

      This course provides participants with the personal skills required to facilitate meetings and other events effectively. It is highly participative and all participants will have the opportunity to practice particular skills and receive feedback on their performance.

      Objectives

      As a result of taking this course, you will:
      • Understand, develop, and practice the skills of facilitation
      • Learn the use of tools and techniques
      • Understand group dynamics
      Prerequisites: None

      Topics

      • Defining and understanding the role of the facilitator
      • The context within which the facilitator operates
      • Client management
      • The use of facilitation skills as team leader, chairperson and facilitator
      • The facilitation process
      • Planning an event
      • Facilitating an event
      • Contracting, group dynamics, interventions, tools and techniques, review
      • Assignment review

      Share with others

  • Essential Meetings for High Performance Teams
    • Essential Meetings for High Performance Teams

      Course Number:
      118-BB
      Recommended Duration: 1 Day

      Intended Audience: Anyone who attends meetings and wishes to improve the way they approach and participate in them.

      Course Overview

      Meetings are an essential part of business life and can account for up to 40% of people’s time. By developing appropriate skills and following a few simple guidelines it is possible to have meetings that achieve results and foster good business relationships. Using a common methodology also means that individuals from any part of the business can work together effectively as a group. The course is highly practical and participative. Role-play and group practice sessions are used throughout the day to ensure that the knowledge and skills developed can be applied immediately back into the business.

      Objectives

      As a result of taking this course, you will:
      • Learn how to plan and manage effective meetings
      • Understand how to use tools and techniques
      • Learn how to ensure post-meeting actions are completed
      Prerequisites: None

      Topics

      • Pre-meeting planning
      • Managing the meeting
      • Effective meetings process
      • Roles of chairperson/facilitator/attendees
      • Meeting pitfalls and solutions
      • Tools and techniques
      • Effective reviewing
      • Post-meeting actions and follow up

      Share with others

  • Global Teamworking for Team Leaders, Managers and Facilitators
    • Global Teamworking for Team Leaders, Managers and Facilitators

      Course Number: 009-BB
      Recommended Duration: 1 Day

      Intended Audience: All managers and leaders who need to work effectively in a virtual environment.

      Course Overview

      In global organizations the skills required to lead, manage, and participate in dispersed teams has become increasingly important. Participants will learn the “soft-skills” required when working in a virtual environment and how to select and leverage the information and communication technologies available in their workplace. Participants will also be encouraged to share their experiences of virtual working and to creatively seek ways to apply their learning on their return to work.

      Objectives

      As a result of taking this course, you will learn to:
      • Recognize and deal with the unique challenges of working with dispersed teams
      • Leverage the essential elements of high performance teamworking
      • Define and agree on team roles and responsibilities
      • Create an effective communication process
      • Determine which technology will best accomplish the desired task
      • Plan and manage virtual meetings
      • Recognize and handle cultural influences
      • Embrace diversity
      Prerequisites: None

      Topics

      • Virtual teams - from traditional to virtual teams
      • The challenges of virtual teamworking
      • Building high performance virtual teams
      • Essential elements of high performance teamworking
      • Team start-up
      • Virtual teaming in practice
      • Effective communication
      • E-collaboration technology
      • Planning and managing virtual meetings
      • Managing conflict
      • Embracing diversity
      • Boundary management

      Share with others

  • Meeting Facilitation
    • Meeting Facilitation

      Course Number: 031-GO
      Recommended Duration: ½ Day or 1 Day

      Intended Audience: Individuals who are responsible for running and or facilitating meetings and want to improve their meetings effectiveness.

      Course Overview

      This course helps participants to facilitate meetings and or groups to achieve maximum results. They will examine how to prepare for, conduct, and follow up a meeting, energize the group, generate involvement in the agenda and get the group focused on the business of the meeting.

      Objectives

      As a result of taking this course, you will learn to:
      • Effectively plan for, conduct, and follow up business meetings
      • Encourage balanced participation
      • Handle difficult participants
      Prerequisites: None

      Topics

      • Defining a facilitator/meeting leader
      • Planning for meetings
      • Facilitating meetings
      • Facilitator and meeting leader techniques
      • Meeting guidelines
      • Handling disruptive meeting attendees
      • Effective follow-up
      • Communication and implementation
      • Evaluating meetings for improved results
      • Managing stages of group development
      • Understanding group leadership styles
      • Skill practice and action planning

      Share with others

  • Behavioral Based Interviewing
    • Behavioral Based Interviewing

      Course Number: 039-GO
      Recommended Duration: ½ Day to 1 Day

      Intended Audience: Those individuals who will be interviewing and recommending candidates for selection.

      Course Overview

      This course is intended to provide participants with an opportunity to practice and apply BBI (Behavior Based Interviewing) principles and tools. Participants will practice conducting interviews. A team based interviewing methodology can be included if requested.

      Objectives

      As a result of taking this course, you will learn to:
      • Utilize proven Behavior Based Interviewing (BBI) techniques to interview job candidates
      • Select and write appropriate BBI questions based on job description, position requirements, required capabilities, and candidate experience
      • Conduct interactive Behavior Based Interviews
      • Participate in the team structured interview process (if applicable)
      Prerequisites: None

      Topics

      • Interviewing skills self-assessment
      • Interviewing guidelines
      • Telephone interviews/screenings
      • Preparing for the interview
      • Appropriate question creation
      • Conducting the interview – tools for building rapport
      • Closing and follow up
      • Common selection problems
      • Legal do’s and don’ts
      • Interviewing skills practice
      • Team based interviews
      • Key learnings action plan

      Share with others

  • Creating and Leading High Performance Teams
    • Creating and Leading High Performance Teams

      Course Number: 021-JF
      Recommended Duration: 2 Days

      Intended Audience: Team Leaders and Managers

      Course Overview

      This course explores the critical dynamics for effective leadership of productive workplace teams. We will apply the Drexler-Sibbett model of team performance as a roadmap to help us discover strategies for creating and sustaining high performance teams. We will explore key elements of team leadership including: trust-building, vision alignment, maximizing commitment, inspiring performance, and delivering results.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • Understand the nature of teams
      • Identify methods and techniques for creating and sustaining high performance teams
      • Experience and explore the critical dynamics of effective teams
      • Understand the process and flow of team development
      • Complete a Workplace Motivators assessment and apply the insights gained toward increased effectiveness in inspiring team performance
      • Create an action plan for enhancing the effectiveness of a team with which you serve
      Prerequisites: None

      Share with others

  • Team Buiding: How to Create a Highly Energized Team
    • Team Building: How to Create a Highly Energized Team

      Course Number: 083-KM
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      Teams have become an integral part of today’s business environment. But how can you maximize the potential of your work teams? This course utilizes psychological testing to help individuals understand the strengths and needs of themselves and their teammates, as well as learning strategies for working together in a way that maximizes productivity and minimizes conflict and miscommunications. The objective of this course is to release individual energy to create a cohesive, high performance team that gets results.

      Objectives/Topics

      As a result of taking this course, you will learn to:
      • Understand the personality styles of your teammates
      • Maximize the strengths of team members to increase performance and productivity
      • Implement strategies which increase team cohesiveness and understanding
      • Understand the interpersonal relational styles which can cause needless conflict in teams
      • Practice speaking team-member’s personality language
      • Discover how to create a high energy team
      • Increase team solidarity and synergy
      • Increase understanding of your own interpersonal and conflict management style
      • Increase team problem-solving abilities
      Prerequisites: None

      Share with others

  • Tools for Effective Team Leadership
    • Tools for Effective Team Leadership

      Course Number: 032-GO
      Recommended Duration: 1 Day

      Intended Audience: Team Leaders

      Course Overview

      This course provides participants with the knowledge and tools required for leading groups to work together effectively together as a team.

      Objectives

      As a result of taking this course, you will learn to:
      • Serve as a change agent and role model for team members to look up to and follow
      • Foster collaboration within the team and effectively address conflict
      • Empower team members to accomplish goals and objectives
      • Build trust among the team members by being honest and valuing diverse opinions
      • Structure the team to quickly meet optimal performance through an application of foundational team concepts such as: stages of development, decision making models, operating norms/team values, leadership structures, and optimal feedback processes
      Prerequisites: None

      Topics

      • The roles of a team leader
      • Team concepts
      • What is a team
      • Stages of team development
      • Types of teams
      • Operating norms
      • Leadership styles
      • A model for effective team structures and continuous team improvement
      • Decision making and problem solving processes
      • The basic principles of trust
      • Identify behaviors that foster or destroy trust
      • The use of open and candid communication
      • How to raise difficult issues with team members
      • Giving and receiving feedback in a team setting
      • Resolving conflict
      • Effective team meetings and communications
      • Tools to assess team effectiveness
      • Action planning to incorporate skills into the workplace

      Share with others

  • Ready, Set, Action. Making Movies to Learn, Share and Inspire
    • Ready, Set, Action: Making Movies to Learn, Share, and Inspire

      Course Number: RT
      Recommended Duration:
      Half day, full day, or combine with existing curriculum

      Intended Audience: All Employees

      Course Overview

      Does an email or memo really inspire someone or provide the best means of communicating an ? Maybe. What if, instead, your team was able to create a moviewith props, music, narration, and a strong message around a topic important to your organization? And, what if all of this could be done in a few hours while also learning about teamwork, project management, and conflict along the way? READY. SET. ACTION! Enables your team to do all of this and more. Using stop motion animation (think “Mr. Bill” or “clay-mation”) your team will work together, have fun, and produce a movie specific to topics of your choice. In addition, the process will be complemented with curriculum instruction around various subject areas. Key topics include:

      Assessing the team

      • Understand the strengths of each team member
      • Activity: Personality assessment

      Understanding how to manage conflict

      • Be prepared to handle conflict among the team
      • Exercise: Thomas Kilmann Indicator

      Creating a plan

      • The who, what, and when
      • Exercise: Process mapping

      Mapping out your vision

      • Clearly define the message
      • Exercise: Build a storyboard and script

      Building the finished product

      • Determine what information goes where in a document.
      • Write in the inverted pyramid style.
      • Exercise: Make a stop animation movie

      Sharing the output with others

      • Create a plan to use the movie in a meaningful way
      • Exercise: Action items on how to share the movie with others in the organization

      Course Objectives

      • Learn how to express ideas and knowledge in a unique and creative manner.
      • Develop a clear and actionable project plan.
      • Learn key aspects of team development.
      • Understand how to meet deadlines under various constraints.
      • Work through, experience, and manage conflict.
      • Take what is produced in the course and share with others in the organization.

      Course Format

      An onsite course that includes participants using computers or iPads to create stop motionanimation movies

      Share with others

  • Team Building
    • Team Building

      Course Number: 033-GO
      Recommended Duration: 2 Days

      Intended Audience: Work groups or teams

      Course Overview

      This course presents participants with tools for constructing an effective team and establishing ground rules and operating norms for how team members will work together.

      Objectives

      As a result of taking this course, you will learn to:
      • Understand and apply the dynamics of change in the work environment
      • Understand and apply different team types, leadership styles, and development stages
      • Utilize the team’s Myers-Briggs type in problem solving, resolving conflicts and communicating
      • Understand and apply the four decision making models for optimum results
      • Identify and begin to practice individual and team behaviors that create trust
      • Give and receive constructive feedback
      • Develop team ground rules and operating norms
      Prerequisites: None

      Topics

      • Stages of change
      • Staying productive in a changing work environment
      • Team concepts
      • Stages of team development
      • Types of teams and key leadership styles which best describe your team and why
      • Myers-Briggs team dynamics
      • How individual personality preferences impact team effectiveness and productivity
      • Decision making - a review of the four types of decision making processes and how they apply to your team and work environment
      • How to give and receive constructive feedback
      • An approach for effective conflict resolution
      • The basic principles of trust
      • Identify behaviors that foster or destroy trust
      • The use of open and candid communication
      • How to raise difficult issues with team members
      • Establishment of ground rules and operating norms
      • A facilitated, action planning session where team members develop their ground rules and operating norms

      Share with others

  • Essential Virtual Teaming for High Performance Teams
    • Essential Virtual Teaming for High Performance Teams

      Course Number: 122-BB
      Recommended Duration: 1 Day

      Intended Audience: Anyone who needs to lead, manage, or organize effectively in a virtual environment.

      Course Overview

      In global organizations the skills required to lead, manage, and participate in dispersed teams has become increasingly important. Participants will learn the “soft-skills” required when working in a virtual environment and how to select and leverage the information and communication technologies available in their workplace. Participants will also be encouraged to share their experiences of virtual working and to creatively seek ways to apply their learning on their return to work.

      Objectives

      As a result of taking this course, you will learn to:
      • Recognize and deal with the unique challenges of working with dispersed teams
      • Leverage the Essential Elements of High Performance Teamworking
      • Define and agree on team roles and responsibilities
      • Create an effective communication process
      • Select the appropriate collaboration technology
      • Plan and manage virtual meetings
      • Recognize and handle cultural differences
      • Embrace diversity
      Prerequisites: None

      Topics

      • Virtual teams - from traditional to virtual teams
      • The challenges of virtual teamworking
      • High performance virtual teams - essential elements of high performance virtual teams
      • Building a high performance virtual team
      • Virtual teaming in practice
      • Effective communication
      • Virtual meetings
      • E-collaboration technology
      • Culture and diversity

      Share with others

  • Global Teamworking for Business Leaders
    • Global Teamworking for Business Leaders

      Course Number: 127-BB
      Recommended Duration: ½ Day

      Intended Audience: Executives and senior managers who lead and manage resources in multiple international locations and whose teams operate with limited face to face contact.

      Course Overview

      Teams with members who operate with limited face to face interaction i.e. across organizational, geographical or time boundaries, face unique challenges in achieving their goals. It is important that business leaders create the organizational environment and provide the collaboration methodologies and technologies to enable global teams to overcome these challenges and effectively deliver business objectives. Participants will gain an overview of the organizational elements required for successful global teamworking and will learn the use of the Organizational Diagnostic Tool.

      Objectives

      As a result of taking this course, you will learn to:
      • Understand the unique challenges faced by dispersed teams
      • Understand the organizational elements required for successful virtual teamworking
      • Use the organizational diagnostic tool
      • Assess your own organization and create a strategy for effective global teamworking
      Prerequisites: None

      Topics

      • Virtual teams
      • The challenges of virtual teamworking
      • Global teamworking: critical success factors
      • Team design and dynamics
      • Organizational systems and support
      • Collaboration methodologies and technologies
      • Culture and diversity
      • Resources and stakeholders
      • Creating a strategy for effective global teamworking
      • Organizational diagnostic tool
      • Developing a strategy for successful global teamworking

      Share with others

  • Creating Structure for On the Job Training
    • Creating Structure for On the Job Training

      Course Number: cw
      Recommended Duration: 1 Day

      Intended Audience: Managers

      Course Overview

      On the Job training (OJT) is the single most used and misused of all approaches to training. It happens whenever an experienced person shows an inexperienced person how to do their job. It is not new. Guilds in Europe have trained apprentices in crafts for centuries. But in today’s world, there must be a structure to OJT or it is inconsistent and ineffective. The process for OJT can be adapted to fit the skills being taught but generally includes these ten steps:
      1. Explain the rationale for the process and take questions from the trainee
      2. Determine what the trainee already knows
      3. Demonstrate how to do the task while the trainee watches
      4. Explain the key points
      5. Let the trainee watch the instructor again
      6. Let the trainee begin to do the simple tasks of the job and practice
      7. Set up a checklist to evaluate progress
      8. Create an opportunity for teach-backs by the trainee to ensure understanding of each step or process
      9. Observe, coach, evaluate, give feedback
      10. Repeat
      The class will include tips from experienced instructors – what they learned and what they wished they knew “then” and demonstrations on content familiar and unfamiliar to the participants. Understanding of how adults learn and how to get buy-in from your trainees will be included. Performance checklists, competency scales, self-evaluation and peer evaluation, measurement, and basic tips to asking and answering questions will be addressed. There will be special attention to personality and styles of learning in a fun interactive, “hands-on” atmosphere.

      Share with others

  • Delegation for Cooperation and Results
    • Delegation for Cooperation and Results

      Course Number: 127-BB
      Recommended Duration: 1/2 Day

      Course Overview

      Got too much to do? Feeling overwhelmed? Perhaps it's time to analyze your workload and explore the possibility of delegation as one alternative. Find out why you may be suffering from "Delegation Evasion" and what you can do about it. Then learn the guidelines for effective delegation and techniques for communicating that will help you gain the cooperation of others. Develop a Delegation Implementation Plan and test it out, getting feedback, refinement and suggestions before you take it into the workplace - so you can put it into action ASAP! You'll also learn a simple and effective four step process for getting you out of overwhelm and into organization. This is one workshop you won't want to delegate someone else to attend!

      Share with others

  • Managing Project Managers
    • Managing Project Managers

      Course Number: 103-RS
      Recommended Duration: 1 Day

      Intended Audience: Project leaders

      Course Overview

      Project managers are faced with planning and executing a set of tasks that are filled with the unknown and the unexpected. Many of these projects are expected to deliver significant impact to the business. Managers of project managers must balance the need for oversight to deal with the unexpected and the bureaucracy caused by micro-management. This course is divided into two parts. The first will discuss the key points within the project management process where senior management can have a dramatic positive influence on the outcome of the projects. The course will also review project control methods and measurements. The second part will address the strategies and execution of Project Management Offices. When used well they will accelerate project performance, when used incorrectly, they stifle project execution.

      Prerequisites: None

      Topics/Objectives

      • The role of senior leadership
      • Project selection
      • Setting project boundaries
      • Project reviews
      • Project management office strategies
      • Project management office processes and measurements

      Share with others


Please click here to return to the Professional Development page.