Leadership

Cultivate the qualities and attributes that leaders exhibit including EthicsInfluencePersonal Branding, and more.

  • Ethics: What You Do When No One is Looking
    • Ethics: What You Do When No One is Looking

      Course Number:
      089-PC
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      This course will help you discover core ethical values and a process of ethical reasoning with The Ethical Type Indicator (ETI), a self-scoring, personal assessment tool that reveals your primary ethical decision-making preference or ethical type. The discovery and cognitive awareness of your primary ethical type or preference can be the beginning of further ethical exploration, personal insight, and evolution toward higher ethical principles, standards, and behavior. You will then be empowered to better recognize, analyze, and resolve future ethical dilemmas as you encounter them in your personal life and professional career. With this new knowledge, you will have a greater understanding and appreciation of the diverse ethical and moral beliefs of others. This will enhance your ability to communicate with and persuade others to ethical decisions and behavior.

      Objectives

      As a result of taking this course, you will learn to:
      • Identify your own ethical type through discussion and the self-administered Ethical Type Indicator
      • Identify the seven ethical types
      • Understand others’ behavior patterns and positions by their ethical type
      • Identify a process of ethical decision making
      Prerequisites: None

      Topics

      • Generational values differences
      • Conditioned responses
      • Reflective thinking
      • Identifying values as guidelines for decision-making
      • 7 ethical types
      • 12 step ethical decision-making process
      • Right v. right
      • 7 steps to ethical virtuosity
      • Guidelines for ethics training
      • Societal trends affecting ethics

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  • Communication for Future Leaders
    • Communication for Future Leaders

      Course Number:
      078-KM
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      This course looks at communication as a core skill of leadership effectiveness, and teaches that great communication involves both great speaking and great listening. The goal is to learn how to proactively share your messages with others and also how to actively listen to others as they share their messages with you. The most effective communicators seek to understand – not just to be understood. In fact, much of our interpersonal conflict with others can be traced to the fact that we tend to be better speakers than listeners.

      Objectives/Topics

      As a result of taking this course, you will:
      • Learn to be clear as to the intent of your communications
      • Understand the two parts of every communication
      • Learn how to select the appropriate channel for different types of messages
      • Learn to achieve congruence of content, body language, and tone
      • Learn to manage interference for clear communication
      • Learn to strengthen presentation performance
      • Practice multiple levels of listening
      • Employ reflective listening for effective leadership interactions
      • Explore the role of listening as it relates to team communications
      • Learn to identify and remove personal filters that block true understanding
      • Learn to bolster understanding by applying empathy to conversations
      • Reduce interpersonal conflict and create more cohesive team relationships
      Prerequisites: None

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  • How to Get People to Do What You Want Them to Do
    • How to Get People to Do What You Want Them to Do

      Course Number:
      054-KM
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      When we are not getting the results we want out of others, most of us experience a tension between accepting these others as they are and trying to change them. Both wisdom and experience teach us that you cannot change others. Yet, people change. This course looks at the dynamics, which create, nurture, and facilitate change. It explores the choices we all have in creating positive change in both our professional and personal worlds.

      Objectives/Topics
      As a result of taking this course, you will learn to:
      • Understand the dynamics that encourage change
      • Facilitate change without using manipulation or intimidation
      • Develop strategies for accepting and living with situations that you cannot change
      • Practice the habit of being proactive and building future hope and perspective
      • Discover the power of “The Butterfly Effect” and how small changes can have a tremendous impact
      Prerequisites: None

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  • Increasing Assertiveness to Influence Others
    • Increasing Assertiveness to Influence Others

      Course Number:
      034-GO
      Recommended Duration: 2 Days

      Intended Audience: Individuals who want to improve their personal effectiveness and ability to influence others and get results.

      Course Overview

      This course provides participants with the opportunity to analyze and improve their personal effectiveness.

      Objectives

      As a result of taking this course, you will learn to:
      • Influence others to achieve results by applying appropriate approaches and techniques
      • Utilize their knowledge of personal style to more effectively work with others
      • Apply a proven listening skills technique to influence others
      • Give and receive feedback in constructive and timely manner to build relationships
      • Utilize the six functions of a face-to-face negotiation
      Prerequisites: None

      Topics


      Day One:
      • Foundations of assertiveness
      • Influencing others
      • Building relationships - effective communication techniques – listening techniques
      Day Two:
      • Listening techniques – continued skill practice
      • Negotiating for win-win relationships
      • Strategic and tactical planning considerations
      • Dealing with difficult negotiators
      • Negotiations skill practice utilizing a work-related case
      • Resolving and preventing conflict
      • Action planning - identifying specific actions to take during the next 1 to 60-days to improve overall assertiveness, influencing abilities, communication skills and relationships
      • Course evaluation

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  • Influencing Without Authority
    • Influencing Without Authority

      Course Number:
      014-GO
      Recommended Duration: 1/2 Day or 1 Day

      Intended Audience: Any Employees

      Course Overview

      Develop techniques and methods for individuals who find themselves working on project teams or matrix based organizations where they do not have direct authority over others, and yet need to influence them to get objectives met.

      Objectives

      As a result of taking this course, you will learn to:
      • Influence others to accomplish work and achieve goals
      • Identify personal strength and opportunity for improvement areas in your role
      Prerequisites: None

      Topics

      • Why do you need to influence and why
      • Spheres of influence
      • Personal influence maps
      • Clarifying goals and expectations
      • Building trust
      • Influencing conversation models
      • Triad skill practice
      • Key learning action plan

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  • Making a Mark That's Hard to Erase
    • Making a Mark That's Hard to Erase

      Course Number:
      053-KM
      Recommended Duration: 1 Day

      Intended Audience: All Employees

      Course Overview

      “What … me a leader?” “No way, I’m not management!” Management or not, you are still a leader. You are a leader because you are being watched. In this course, you will learn the four secrets that leaders know and do by heart. You will discover the difference between personal power and positional power – some leaders have positional power, but not all leaders have personal power. Which one do you have? Whether you are in management, administration, or sales – you can exercise your leadership and learn how to make a mark on someone that is hard to erase.

      Objectives/Topics

      As a result of taking this course, you will:
      • Learn the secrets of motivation and how to inspire people to action
      • Discover the energy of your mood and your unconscious impact on others
      • Uncover four things that leaders do really well
      • Help others to reach their full potential
      • Learn how to get to where you want to go and take others with you
      Prerequisites: None

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  • Manager vs. Leader: Where is the Power
    • Manager vs. Leader: Where is the Power


      Course Number:
      PC
      Recommended Duration: 1 Day

      Intended Audience

      All Employees

      Course Overview

      The debate is on ...... When is a manager a leader? When is a leader a manager? Is there a difference? Does it matter? What does matter is that you have a style of working with people that fits your values and objectives and gets the results that you want. Understanding how different styles of coordinating people produce varying results, and realizing how power works so you can use it respectfully, are two vital criteria for being effective as a supervisor or manager. Explore these ideas and more in an experiential, interactive workshop that will help you clarify your style and gain more cooperation and support from your staff.

      Assessments and Resources

      • Management Effectiveness Profile
      • Leadership Effectiveness Profile
      • Management Styles
      • Coaching Guides
      • Pocket Guides
      • Skill Builder booklets

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  • Motivating Self and Others
    • Motivating Self and Others

      Course Number:
      087-PC
      Recommended Duration: 2 Days

      Intended Audience: All Employees

      Course Overview

      What is it that leads some people to 110% while others are just getting by? How do you reach in and jump start yourself on those “cloudy” days? This course explores the philosophies of leaders in motivation and teaches how to individualize your motivation messages so they connect and inspire action.

      Objectives

      As a result of taking this course, you will learn to:
      • Understand factors that influence motivation – gender, generations, styles of information processing, attitude, and perspective
      • Use individualized motivations to inspire action and commitment
      • Utilize vision and goals as a tool for unifying teams
      • Identify and implement practical ways to reward performance so team members know they are recognized and appreciated
      • Communicate more effectively to create cooperation and accountability, resulting in more trust and accomplishment
      Prerequisites: None

      Topics

      • Principles of motivation
      • Neurolinguistic programming
      • How we process and sort information and how it affects motivation
      • Rapport building
      • Generational differences
      • How to discover what people really want
      • Values as a motivational guide
      • Power of vision
      • Positive self-expectancy
      • Supervisor qualities that result in loyal work teams
      • Self-motivation tools and skills

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  • Talking to the Boss: Communicating to Get What you Want
    • Talking to the Boss: Communicating to Get What You Want

      Course Number: PC
      Recommended Duration: 1 Day

      Course Overview

      Have you ever wondered why it seems your boss just doesn't understand you? Maybe you have even said to yourself, "He just isn't talking my language!" It's a common problem with an uncommon solution. Learning to identify motivational patterns, communication styles and personality traits that determine how a person receives, stores, sorts and accesses information can make a world of difference in how you communicate with them. Find out how to develop rapport with your boss, to help you better understand directions and then get the results your boss is looking for. Complete a Personality Profile to determine your personality style and learn how to identify others' styles. You'll be able to speak in the boss' language to get your ideas heard the way you meant them to be heard and minimize conflict.

      Assessments and Resources

      • Personal Profile (DiSC)
      • Personal Listening Profile
      • Coaching Guides
      • Pocket Guides
      • Skill Builder booklets

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  • The Management Woman: Developing Your Leadership Power
    • The Management Woman: Developing Your Leadership Power

      Course Number: PC
      Recommended Duration: 1 Day

      Course Overview

      The debate is on ...... When is a manager a leader? When is a leader a manager? Is there a difference? Does it matter? For women, the issue is even larger than those options.... How does a woman handle power? What is power in business? How does one use it positively? These are many of the questions hotly discussed by women in business. The answers are not simple. Explore these ideas and more in an experiential, interactive workshop that will help you clarify your leadership style and gain more cooperation and support from your staff. What does matter is that you have a style of working with people that fits your values and objectives and gets the results that you want. Understanding how different styles of coordinating people produce varying results, and realizing how power works so you can use it respectfully, are two vital criteria for being effective as a supervisor or manager.

      Assessments and Resources

      Management Effectiveness
      Management Styles
      Coaching Guides
      Pocket Guides
      Skill Builder booklets

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  • Accountability: Achieving Results Through Individual and Collective Accountability
    • Accountability: Achieving Results Through Individual and Collective Responsability

      Course Number: KM
      Recommended Duration: 1 Day

      Course Overview

      An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams, create new products, maximize effectiveness and get results. Accountability, empowerment and employee engagement result from workers and teams who continually focus on four key areas of success: consistently gaining accurate perspective through feedback, accepting your role in creating your circumstances, developing a strategy for working through obstacles and challenges, and finally executing that strategy and achieving results. This seminar is designed to help participants learn how to take greater personal accountability for achieving key organizational results in spite of difficult circumstances and challenging obstacles.

      Key Objectives

      • Develop a positive approach to creating greater individual and collective accountability throughout the organization
      • Learn how to handle difficult accountability conversations with a positive proactive attitude
      • Discover why the key to maintaining accountability is to clearly define goals, expectations and results, and to align daily work objectives with those results
      • Learn the four key steps of managing accountability
        • Step 1: Get Perspective. Consistently gain accurate perspective
        • Step 2: Take ownership. Accept your role in creating your
        • Step 3: Be a problem solver. Develop priorities and strategies for
        • Step 4: Take Action. Put you time and energy in the direction of
      • Learn how to apply the tools and practices that create greater accountability both individually and organizationally through seeking, receiving and giving feedback circumstances working through obstacles and challenges executing on your priorities and achieving your performance goals

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  • Executive Story Presence
    • Executive Story Presence

      Course Number: RS
      Recommended Duration: 1-2 Days

      Intended Audience
      • Senior executives in general management or functional leadership positions
      • People who are on the forefront of innovation and cross-functional integration

      Course Overview

      • Can you show up and own the room?
      • Can you open others up to your ideas?
      • Are your messages sticky and memorable?
      Recent neuroscience studies suggest that the use of metaphor and vividly descriptive language assist our brains to connect deeply with a message, while creating priority memory space for its powerful meaning. Customizing your message with a well crafted, personal story increases your presence and builds lasting bonds with your audience.

      Key Objectives

      Executive Story Presence helps executives become powerful communicators who command respect and build credibility with their clients. This workshop will give you a first-hand practice with techniques that will help your leaders:
      • Project a higher level of confidence and presence
      • Understand how to tailor messages to their audience
      • Use personal Stories and metaphors to make your message stick

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  • Managing Your Personal Brand - The Key to Influence and Getting Things Done
    • Managing Your Personal Brand - The Key to Influence and Getting Things Done

      Course Number:
      006-RT
      Recommended Duration: 1 Day

      Intended Audience: Project Managers or individuals who periodically manage projects. Individuals who need high levels of influence to achieve results. New managers. Experienced or senior managers.

      Course Overview

      This course is designed to help participants recognize that they themselves are a brand, and provide them with the tools to conduct “personal brand management” within the organization. The course is designed to help participants answer and appreciate the impact of the question, “What is the first thing people think of when they hear or see your name?”

      Objectives

      As a result of taking this course, you will have a greater understanding for how personal brand management impacts others both at the company and individual level. You will be able to identify the key components of your own personal brand. Additionally, you will begin an action plan for developing a personal brand that a) aligns with the overall values and brand of the company and b) increases your productivity and effectiveness within the organization.

      Prerequisites: None

      Topics

      • The “Pepsi Challenge” – the importance of a strong brand
      • What is a brand
      • What is a personal brand – an open discussion around how the definition of a brand relates to each individual
      • Your brand – identify what exactly he/she wants their personal brand to be and how to make this a reality
      • Aligning your brand with the company’s core values
      • The view from the customer
      • Brand management – create a plan for how they will effectively manage their personal brand
      • Brand loyalty
      • Brand extensions
      • Wrap up and next steps

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  • Personal Brand Experience
    • Personal Brand Experience

      Course Number: RS

      Recommended Duration: 5 hour large group sessions or 1-2 day small group format.

      Intended Audience 
      • Early and mid-levelexecutives looking to enhance their visibility
      • People who are on the forefront of innovation and cross functional integration

      Course Overview

      • How do people remember you?
      • What do others think or feel about you?
      • What is the story that they tell about you when you are not there?
      Personal Brand is an experience. It’s how others experience you. It’s how someone else experiences them selves when they’re with you.

      Key Objectives

      How people experience you affects their response to your leadership and your ideas.

      Personal Brand Experience helps leaders become powerful communicators who command respect and build credibility with their colleagues and clients. This workshop will give you a first-hand practice with techniques that will help your leaders:
      • Build influencing skills
      • Increase other’s trust and confidence in them as leaders
      • Develop a willingness in others to be open to and adopt their ideas

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  • Presenting a Professional Image
    • Presenting a Professional Image

      Course Number:
      044-GO
      Recommended Duration: ½ Day or 1 Day

      Intended Audience: All Employees

      Course Overview

      This course offers participants valuable information on presenting a professional image, using body language effectively, and appropriate business etiquette in and out of the office.

      Objectives

      As a result of taking this course, you will learn to:
      • Present a confident and positive image in the workplace through dress, body language, and personal habits
      • Apply fashion and appearance basics to your wardrobe
      • Demonstrate business etiquette principals in the office and during meetings to increase productivity and improve communications
      Prerequisites: None

      Topics

      • Presenting a positive professional image
      • The key components of a professional image
      • The “attitude and image” connection and how it relates to your performance and productivity
      • Effective use of body language
      • How to give a good handshake and other confidence builders
      • Business and office etiquette
      • How to make memorable introductions
      • Male/female protocol
      • Business meals – some do’s and don’ts
      • Effective and proper business meetings
      • Handling difficult situations with style
      • Effective communication skills with business associates
      • Listening and asking the right questions
      • Personal action planning for making positive changes

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  • Professional Etiquette and Global Awareness
    • Professional Etiquette and Global Awareness

      Course Number: 018-JF
      Recommended Duration: 2 Days

      Course Overview

      This course offers participants valuable information on presenting a professional image, using body language effectively, and demonstrating appropriate business etiquette in global, cross-cultural environments. Participants will develop a comprehensive appreciation of the cultural differences that influence global business, with an emphasis on respecting the differences and increasing cross-cultural communication effectiveness.

      Training Outline


      International Business Etiquette 101
      • A World of Differences
      • Self-Assessment, Self-Awareness
      • Key Components of International Professionalism
      Cross-Cultural Communication Effectiveness
      • Others-assessment, Global Awareness
      • Managing the differences
      • Treating others with respect, dignity and professionalism;
      • “When in Rome,” adapting your style for greater effectiveness
      • Case Study
      • The Rules of Etiquette including effective handshakes, introductions, email etiquette, managing team meetings and other confidence builders
      • Listening and influencing skills
      • Personal action planning

      Key Objectives

      • Understand critical cultural differences in the way people think, communicate, team with others, make decisions, and conduct business
      • Compare your self-awareness to your global awareness on 16 different measures of cultural diversity
      • Develop cross-cultural skills by linking conflicts to cultural differences, and then learning how to best adapt your style in global business settings to achieve maximum results

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  • Essential Leadership for High Performance Teams
    • Essential Leadership for High Performance Teams

      Course Number: 116-BB
      Recommended Duration: 2 Days

      Intended Audience: Formal or informal business leaders.

      Course Overview

      Leadership involves creating a clear vision for the future that fuels business growth and focuses the efforts of a group of people towards achieving it. It is about motivating and empowering individuals to maximize their potential and to recognize their success when they do. It is also about recognizing the different styles of leadership required to manage change or to sustain and improve a steady state environment. This course provides a challenging environment in which participants can acquire knowledge and skills as well as developing practical solutions to current leadership issues.

      Objectives

      As a result of taking this course, you will learn to:
      • Understand the spirit and essence of being a leader and the unique responsibilities of leadership
      • Learn how to create and sustain high performance teams
      Prerequisites: None

      Topics

      • Understanding the spirit and essence of being a leader and the unique responsibilities of leadership
      • Leadership vs. Management
      • Characteristics of effective leaders
      • Creating a vision, goals and strategy
      • Translating strategy into action
      • Managing your impact on others
      • Motivation, empowerment and recognition
      • Encouraging creativity
      • Building personal networks

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  • Vision and Strategy into Action
    • Vision and Strategy into Action

      Course Number: RS
      Recommended Duration: 1-2 Days

      Intended Audience
      • Senior executives ingeneral management or functional leadership positions
      • People who are on the forefront of innovation, change and cross-functional integration

      Course Overview

      • Are your leaders approachable?
      • Do they embody the core values of your organization?
      • Can they bring vision to life and generate engagement?
      • Can they articulate strategy and generate confidence?
      A recent study by a national consultancy involved in executive development reports that the ability to develop a successful business strategy is no longer enough for today’s executives. The most successful organizations will be the ones with leaders who can create a compelling vision – and who can convey that vision to customers and employees with authenticity and impact.

      Key Objective

      Vision and Strategy to Action is a powerful program that increases a leader’s self-awareness and builds critical presence and communication skills necessary for leading in an increasingly complex business environment.

      As a result of this program participants will:
      • Project a higher level of confidence and presence
      • See themselves as leaders of change
      • Convey vision and strategy with impact
      • Use personal stories and metaphors to make their messages stick

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  • Working in a Matrix Organization
    • Working in a Matrix Organization

      Course Number:
      092-GO
      Recommended Duration: 1 Day

      Intended Audience: All employees who work in a matrix environment.

      Course Overview

      The purpose of this course is to discuss the benefits and challenges of working in a matrix organization structure including how to clarify expectations, roles, and responsibilities. Discussions will also include handling conflict caused by conflicting requirements and creating personal matrix maps.

      Objectives

      As a result of taking this course, you will learn to:
      • Describe the purpose and benefits of a matrix organization structure
      • Demonstrate the key skills and behaviors for success in a matrix organization
      • Apply matrix tools in support of key skills and behaviors
      • Identify personal strengths and opportunity for improvement areas in your roles in the matrix structure
      Prerequisites: None

      Topics

      • The string matrix activity
      • Matrix structure discussion
      • What a matrix is and is not
      • Personal matrix maps and critical behaviors
      • Tools that support leading in a matrix structure
      • RASIC chart
      • SMART goals
      • Stakeholder map and analysis
      • Communication continuum
      • Conflict resolution
      • Advocacy/inquiry
      • Personal commitment plan

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