Intended Audience: This program is designed for both members and managers of intact teams, as a team-building workshop.
Today there is a growing body of science in the emerging field of Emotional Intelligence that supports the idea that self-awareness, self-management, social awareness and relationship effectiveness are four principal success factors in careers. This is especially true since high performance teams are critical for the success of most business ventures. The proper understanding and use of emotional information can be critical in helping employees become more effective at teaming together, collaborating, generating support, promoting ideas, and serving customers.
This program is designed to provide participants with the tools and strategies that they need to handle the most stressful and difficult challenges of teaming and collaborating with one another.
Part One: Creating the Team Charter -- How We Would Like to Treat One Another
In Part One of this program, team members will explore the four domain model of Emotional Intelligence and the various emotional competencies that contribute to an emotionally positive team environment. They will then develop a Team Charter that is designed to clarify the expectations that team members have of one another.
Part Two: Fulfilling the Team Charter -- How to Fulfill Our Commitments
Most teams that try to make impressive improvements in key performance areas are generally good at developing a team charter and defining the expectations they have of one another. What separates good teams from great teams is that great teams know what to do, and especially know how to communicate with one another when something goes wrong.
In Part Two of this program, team members will explore how to use the Team Charter as a tool for giving and receiving effective feedback. For example, if we have agreed that we are committed to managing our emotions and avoiding knee jerk reactions, part two is all about how to do that. The primary focus of part two will be on using the team charter as a standard for managing difficult conversations like holding one another accountable, seeking, receiving and giving feedback, influencing without authority, and providing one another with encouragement and support.
As a result of taking this course, participants will:
- Focus on the emotional competency of Teamwork and Collaboration within the context of the four domain model of emotional intelligence
- Explore the dynamics of all high performance teams
- Learn communication strategies that enable them to influence, inspire, and motivate each other without depending on authority
- Participate in teaming activities that are designed to build trust, healthy competition, and collaborative intention
- Discover how to create the kind of workplace environment where team members consistently and freely give ‘discretionary emotional energy’ to one another
- Explore team work skills and strategies that contribute to an emotionally positive team environment
- Develop a Team Charter that clarifies the expectations that team members have of one another
- Practice strategies for communicating expectations, giving and receiving feedback, and holding one another accountable for results
I. Emotional Intelligence: Focus on Teaming and Collaboration.
· Introduction: The Four Domain Model of Emotional Intelligence revisited
· Focus on High Performance Teaming & Collaboration
· Teaming Activity
II. The Emotional Competency of Teaming and Collaboration
· The Dynamics of High Performance Teams
· The importance of empathy
· Understanding influence, inspiration and motivation
· Building trust and healthy competition, and avoiding irrelevant competition
· Communicating expectations and maintaining mutual accountability
· Team building activity
· Creating a positive, dynamic team environment
· Some thoughts on what to focus on for personal development
III. Developing the Team Charter
· Self-Awareness Agreements
· Self-Management Agreements
· Social Awareness Agreements
· Teaming & Collaboration Agreements
IV. Giving and Receiving Feedback
· How to give effective team performance feedback
· How to receive effective team performance feedback
· Team practice – giving and receiving feedback using the Team Charter
Share with others