Send to a Friend
 
Content to send

Client Interactions

Course Number:
5-3-GO 
Recommended Duration: 1 Day

Intended Audience: Individuals who have direct client interaction. 

Course Overview

This course focuses on the importance of impactful client interactions. It will cover skills to use in informal discussions, meetings, and presentation settings.

Objectives

As a result of taking this course, you will learn to:
  • Express thoughts to a group confidently, both in a presentation setting and in a more casual discussion setting.
  • Listen to a client and respond appropriately based on the position or seniority of the client.
  • Lead a discussion and manage a group of people who are straying from the agenda.

Topics

  • Components of exceptional customer service cultures
  • Knowing and applying key components to your business environment can increase customer satisfaction and retention
  • The core dimensions of customer service
  • Customer service research and facts
  • Listening and questioning skills for client services
  • Effective meetings
  • Effective presentations
  • Scenario skill practice
  • Key learning and action planning
  • Session evaluation

Prerequisites:
None

Share with others

Please provide the following information
Your Name
Your Email Address
Recipient Emails
Message

Can't Read? Click to Generate New Code
Enter the verification code shown above into the text box below