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Leadership Development
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Leadership Development
Training Solutions
Consulting Services
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Client Interactions
Course Number:
5-3-GO
Recommended Duration:
1 Day
Intended Audience:
Individuals who have direct client interaction.
Course Overview
This course focuses on the importance of impactful client interactions. It will cover skills to use in informal discussions, meetings, and presentation settings.
Objectives
As a result of taking this course, you will learn to:
Express thoughts to a group confidently, both in a presentation setting and in a more casual discussion setting.
Listen to a client and respond appropriately based on the position or seniority of the client.
Lead a discussion and manage a group of people who are straying from the agenda.
Topics
Components of exceptional customer service cultures
Knowing and applying key components to your business environment can increase customer satisfaction and retention
The core dimensions of customer service
Customer service research and facts
Listening and questioning skills for client services
Effective meetings
Effective presentations
Scenario skill practice
Key learning and action planning
Session evaluation
Prerequisites:
None
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