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Customer Relations and Great Service: How Self-Esteem Promotes Effective Customer Relations
Course Number:
10-21-KM
Recommended Duration:
1 Day
Intended Audience:
All Employees
Course Overview
The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the recipient of that service. Therefore, the first aspect of learning effective customer service skills is to develop a staff of highly energized people with a high self-esteem quotient. Self-esteem is the single most important factor influencing our ability to achieve personal and professional success. It also greatly influences an individual’s ability to contribute to a team.
Objectives/Topics
As a result of taking this course, you will learn to:
Increase the level of self-esteem in individuals and to remove the barriers which keep them from reaching their full personal and professional potential.
Prerequisites:
None
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