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Course Number: 10-19-KM
Recommended Duration: 1 Day
Intended Audience: All Employees
Course Overview
An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams, create new products, maximize effectiveness and get results. Accountability, empowerment and employee engagement result from workers and teams who continually focus on four key areas of success: consistently gaining accurate perspective through feedback, accepting your role in creating your circumstances, developing a strategy for working through obstacles and challenges, and finally executing that strategy and achieving results. This seminar is designed to help participants learn how to take greater personal accountability for achieving key organizational results in spite of difficult circumstances and challenging obstacles.
Objectives/Topics
As a result of taking this course, you will:
- Develop a positive approach to creating greater individual and collective accountability throughout the organization.
- Learn how to handle difficult accountability conversations with a positive proactive attitude.
- Discover why the key to maintaining accountability is to clearly define goals, expectations and results, and to align daily work objectives with those results.
- Learn the four key steps of managing accountability: Step 1: Get Perspective. Consistently gain accurate perspective through seeking, receiving and giving feedback. Step 2: Take ownership. Accept your role in creating your circumstances. Step 3: Be a problem solver. Develop priorities and strategies for working through obstacles and challenges. Step 4: Take Action.
- Put your time and energy in the direction of executing on your priorities and achieving your performance goals.
- Learn how to apply the tools and practices that create greater accountability both individually and organizationally.
Prerequisites: None
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