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Courage to Communicate

Course Number:
7-6-MS 
Recommended Duration: 1 Day

Intended Audience: All Employees

Course Overview

Helps participants enhance their ability to manage conflict through an effective conversation structure.

Objectives/Topics

As a result of taking this course, you will learn to:
  • Understand key causes of conflict.
  • Appreciate five common approaches to conflict and gain an awareness of the pros/cons of using each.
  • Recognize responses to conflict.
  • Appreciate key behaviors for conducting a difficult conversation.
  • Apply a communication model for managing problematic conversations.
  • Receive coaching following skill practice.
  • Brainstorm ways to introduce and apply the tools after the workshop.
  • Increase confidence in interacting with all levels.
  • Create a personal commitment plan to drive lasting improvement.
Prerequisites: None

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