Interpersonal Communication Skills

Course Number: 7-1-GO
Recommended Duration: 2 Days

Intended Audience: All Employees

Course Overview

This course will provide participants with an opportunity to analyze and improve their communication skills by applying approaches to improve F2F, verbal, written and presentation type communications.

Objectives/Topics

As a result of taking this course, you will learn to:

• Ask questions to uncover needs and problems.
• Use support and benefit statements to gain commitment and help establish positive working relationships.
• Use paraphrasing and active listening to clarify understanding.
• Techniques to handle objections.
• Handle and deliver difficult messages in a productive manner.
• Give and receive feedback effectively.
• Use body language to influence communication effectiveness.
• Effective presentations design.
• Apply personal presentation technique to demonstrate confidence and credibility.

Prerequisites: None

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