Listening: The Heart of Communication

Course Number: 7-3-KMJF
Recommended Duration: 1 Day

Intended Audience: All Employees

Course Overview

Discover that the "art"of communication involves the ability to speak clearly and sensibly.  Discover that the "heart" of communication requires the ability to listen.

Objectives/Topics

As a result of taking this course, you will:

• Learn to be clear as the intent of communication.
• Understand the two parts of every communication.
• Learn to select the appropriate channel for different types of messages.
• Learn to achieve congruence of content, body language, and tone.
• Manage interference.
• Strengthen Presentation performance.
• Practice Multiple levels of listening.
• Employ reflective listening for effective leadership interactions.
• Explore the role of listening as it relates to team and interpersonal communications.
• Identify personal filters that block true understanding.
• Apply the skill of empathy to our conversations to promote active listening.
• Learn to speak so other can hear you.
• Reduce interpersonal conflict & create more cohesive teams.

Prerequisites: None

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