Collaborative Communications

Course Number: 5-9-GO
Recommended Duration: 1/2 Day or 1 Day

Intended Audience: All Employees

Course Overview

The course will help participants to select the most appropriate form of communication based on message, audience and desired outcome, communicate more effectively by applying ten key communication skills and better handle difficult communication situations

Objectives/Topics

As a result of taking this course, you will learn to:

• Use questions to uncover needs and problems.
• Use paraphrasing and active listening to help clarify understanding.
• Use various techniques to handle objections.
• Handle and deliver difficult messages in a productive manner.
• Use body language to influence communication effectiveness.
• Conduct effective meetings.

Prerequisites: None

Share with others

Can't Read? Click to Generate New Code

Enter the verification code shown above into the text box below