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Effective Telephone Communications

Course Number: 4-5-GO
Recommended Duration: 1 Day

Intended Audience: All Employees

Course Overview

This course provides practical and realistic strategies, methods and techniques for providing effective and efficient service when conducting business over the telephone.

Objectives

As a result of taking this course, you will learn to:

  • Utilize practical telephone techniques to provide more effective customer service.
  • Answer phones, screen calls, take complete messages and be professional when conducting business over the telephone.
  • Handle difficult callers to diffuse conflict situations. Leave concise and effective voice mail messages. 

Prerequisites: None

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