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Effective Telephone Communications
Course Number:
4-5-GO
Recommended Duration:
1 Day
Intended Audience:
All Employees
Course Overview
This course provides practical and realistic strategies, methods and techniques for providing effective and efficient service when conducting business over the telephone.
Objectives
As a result of taking this course, you will learn to:
Utilize practical telephone techniques to provide more effective customer service.
Answer phones, screen calls, take complete messages and be professional when conducting business over the telephone.
Handle difficult callers to diffuse conflict situations. Leave concise and effective voice mail messages.
Prerequisites:
None
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