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Course Number: 5-10-BB
Recommended Duration: 2 Days
Intended Audience: Those in an internal advisory, support, or project management role.
Course Overview
This course provides project managers, facilitators, or internal support personnel the skills to effectively define, manage, and deliver complex assignments. The course is highly interactive and is tailored to meet the specific needs of the participants.
Objectives
As a result of taking this course, you will learn how to:
- Contract with clients
- Manage clients effectively
- Manage assignments
- Present solutions effectively
- Develop and use interpersonal skills
Prerequisites: None
Topics
- Defining and understanding the role of an internal consultant
- The consultancy process
- Client management
- Managing one to one meetings, contracting, communicating, delivery, measurement of results, and reviewing
- Assignment management
- The project contract, planning, risk management, stakeholder management, and partnering
- Interpersonal effectiveness
- Questioning, listening, body language, oral communication, language, and constructive feedback
- Building rapport, assertiveness, negotiation, managing conflict, influencing styles and strategies
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