Consulting for Results

Course Number: 5-4-GO
Recommended Duration: 1 Day

Intended Audience: Individuals responsible for consulting with clients.

Course Overview

This course helps individuals consult effectively with internal or external clients by following a consultative process while applying fundamental consultant skills and consulting techniques.

Objectives

As a result of taking this course, you will learn to:

• Effectively plan for, conduct, and follow-up client consultations
• Utilize the fundamental consulting skill sets of listening, planning, contracting, and advising
• Conduct the four basic stages of consulting

Prerequisites: None

Topics

• The fundamental roles and skills of a consultant
• The change model
• The consultant’s role as a change agent
• Personal qualities of an effective consultant
• The four basic stages of consulting: evaluate, plan, contract, and deliver
• The components and benefits of contracting
• Key characteristics of an effective contract
• The skills of contracting
• The contracting discussion
• The fundamental skill sets: listening, planning, contracting, and advising
• Skill practice and action planning

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