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Building Relationships

Course Number: 5-12-TD
Recommended Duration: 2 Days

Intended Audience: Corporate Executives

Course Overview

This course covers business consulting skills for both face-to-face and virtual meetings.

Objectives

Upon successful completion of this workshop, participants will be able to:
  • Guide the business partner through a powerful seven-step questioning process, in order to understand the business partner’s realistic needs vs. their perceived wants
  • Demonstrate techniques used to establish and maintain rapport in person, on the phone, and in various other business settings
  • Practice active listening
  • Discover the enterprise-wide effect of any new or changed processes or procedures
  • Determine how to collaborate with individuals who have different work strategies
  • Apply interpersonal skills in the virtual environment
  • Practice flexibility in their communications
Prerequisites: None

Topics

  • A powerful seven-step questioning technique to assist in defining the business partner’s real needs vs. their perceived wants
  • Asking the right questions with the right language patterns
  • Determining the most realistic and appropriate acceptance criteria at the beginning of a project
  • Three easy-to-follow techniques to become a focused, proactive listener
  • How to establish and maintain rapport with business partners and team members
  • Using interpersonal skills in virtual and face-to-face environments
  • Clarifying vague wording in describing the business partner’s desired outcomes
  • Building a collaborative relationship with the business partner
  • Assuring that acceptance criteria is in compliance with enterprise-wide guidelines

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