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Leadership Development
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Leadership Development
Training Solutions
Consulting Services
In The Spotlight
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Building Relationships
Course Number:
5-12-TD
Recommended Duration:
2 Days
Intended Audience:
Corporate Executives
Course Overview
This course covers business consulting skills for both face-to-face and virtual meetings.
Objectives
Upon successful completion of this workshop, participants will be able to:
Guide the business partner through a powerful seven-step questioning process, in order to understand the business partner’s realistic needs vs. their perceived wants
Demonstrate techniques used to establish and maintain rapport in person, on the phone, and in various other business settings
Practice active listening
Discover the enterprise-wide effect of any new or changed processes or procedures
Determine how to collaborate with individuals who have different work strategies
Apply interpersonal skills in the virtual environment
Practice flexibility in their communications
Prerequisites:
None
Topics
A powerful seven-step questioning technique to assist in defining the business partner’s real needs vs. their perceived wants
Asking the right questions with the right language patterns
Determining the most realistic and appropriate acceptance criteria at the beginning of a project
Three easy-to-follow techniques to become a focused, proactive listener
How to establish and maintain rapport with business partners and team members
Using interpersonal skills in virtual and face-to-face environments
Clarifying vague wording in describing the business partner’s desired outcomes
Building a collaborative relationship with the business partner
Assuring that acceptance criteria is in compliance with enterprise-wide guidelines
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