Working in a Matrix Organization

Course Number: 092-GO
Recommended Duration: 1 Day

Intended Audience: All employees who work in a matrix environment.

Course Overview

The purpose of this course is to discuss the benefits and challenges of working in a matrix organization structure including how to clarify expectations, roles, and responsibilities. Discussions will also include handling conflict caused by conflicting requirements and creating personal matrix maps.

Objectives

As a result of taking this course, you will learn to:

• Describe the purpose and benefits of a matrix organization structure
• Demonstrate the key skills and behaviors for success in a matrix organization
• Apply matrix tools in support of key skills and behaviors
• Identify personal strengths and opportunity for improvement areas in your roles in the matrix structure

Prerequisites: None

Topics

• The string matrix activity
• Matrix structure discussion
• What a matrix is and is not
• Personal matrix maps and critical behaviors
• Tools that support leading in a matrix structure
• RASIC chart
• SMART goals
• Stakeholder map and analysis
• Communication continuum
• Conflict resolution
• Advocacy/inquiry
• Personal commitment plan

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