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Course Number: 018-JF
Recommended Duration: 2 Days
Course Overview
This course offers participants valuable information on presenting a professional image, using body language effectively, and demonstrating appropriate business etiquette in global, cross-cultural environments. Participants will develop a comprehensive appreciation of the cultural differences that influence global business, with an emphasis on respecting the differences and increasing cross-cultural communication effectiveness.
Training Outline
International Business Etiquette 101
- A World of Differences
- Self-Assessment, Self-Awareness
- Key Components of International Professionalism
Cross-Cultural Communication Effectiveness
- Others-assessment, Global Awareness
- Managing the differences
- Treating others with respect, dignity and professionalism;
- “When in Rome,” adapting your style for greater effectiveness
- Case Study
- The Rules of Etiquette including effective handshakes, introductions, email etiquette, managing team meetings and other confidence builders
- Listening and influencing skills
- Personal action planning
Key Objectives
- Understand critical cultural differences in the way people think, communicate, team with others, make decisions, and conduct business
- Compare your self-awareness to your global awareness on 16 different measures of cultural diversity
- Develop cross-cultural skills by linking conflicts to cultural differences, and then learning how to best adapt your style in global business settings to achieve maximum results
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