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Communication for Future Leaders
Course Number:
078-KM
Recommended Duration:
1 Day
Intended Audience:
All Employees
Course Overview
This course looks at communication as a core skill of leadership effectiveness, and teaches that great communication involves both great speaking and great listening. The goal is to learn how to proactively share your messages with others and also how to actively listen to others as they share their messages with you. The most effective communicators seek to understand – not just to be understood. In fact, much of our interpersonal conflict with others can be traced to the fact that we tend to be better speakers than listeners.
Objectives/Topics
As a result of taking this course, you will:
Learn to be clear as to the intent of your communications
Understand the two parts of every communication
Learn how to select the appropriate channel for different types of messages
Learn to achieve congruence of content, body language, and tone
Learn to manage interference for clear communication
Learn to strengthen presentation performance
Practice multiple levels of listening
Employ reflective listening for effective leadership interactions
Explore the role of listening as it relates to team communications
Learn to identify and remove personal filters that block true understanding
Learn to bolster understanding by applying empathy to conversations
Reduce interpersonal conflict and create more cohesive team relationships
Prerequisites:
None
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