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Essential Process Improvement for High Performance Teams
Course Number:
12-1-BB
Recommended Duration:
2 Days
Intended Audience:
Those who wish to improve their ability to make business processes more effective and efficient.
Course Overview
Many change initiatives focus on improvement to business processes in order to reduce cycle times, improve quality and eliminate non-value add activities. In this course, participants will learn how to analyze and improve processes to achieve maximum business benefits. The course will be highly participative with formal consultant input blended with practical exercises and group work. All of the course work will be highly relevant to the participants’ work area.
Objectives
As a result of taking this course, you will learn how to analyze current processes and design and implement improvements.
Topics
Process analysis
Voice of the customer
Measurement
Statistical process control
Process re-engineering
Practical process improvement
Process design
Tools and techniques
Implementation planning
Stakeholder communication
Prerequisites: None
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