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Course Number: 7-10-KMJF
Recommended Duration: 1 Day
Intended Audience: Managers, supervisors, sales teams and employees who want to achieve business and personal success in life by developing their Emotional Intelligence.
Course Overview
In this course, participants will discover a blueprint for achieving success in their relationships, in their health, in their careers, and in their corporate cultures. They will learn about a new dimension for success called: “Emotional Intelligence” or EQ. Participants will discover their own EQ and explore how well they handle themselves, work with others, and manage their emotions.
Objectives
As a result of taking this course, participants will:
- Discover the role emotions play in their personal and professional lives
- Explore the four domains of emotional competency: self-awareness, self-management, social awareness, and relationship management
- Activate strategies for dealing with the disruptive emotions that often threaten success
- Learn how to communicate feelings and expectations effectively in the workplace
- Learn how to transform their emotions into allies to help them achieve goals
- Discover how to deal with setbacks
- Learn how to manage impulses that threaten the achievement of goals
- Apply the skills everyone should know for getting along with self and others
- Learn how to “read” people more effectively and get better results
- Develop their empathy and relationship management skills
- Develop influence, change management, teaming and conflict management skills
- Realize what their own Emotional Quotient is and how they can raise it higher
Prerequisites: None
Topics
- Emotional Self Awareness
- Learn the anatomy of an emotion
- Discover why we have emotions
- Learn how the brain works
- Understand emotional hijacking
- Emotional Self-Management
- Use emotions as signals to make better decisions
- Overcome irrational beliefs
- Handle disruptive emotions
- Manage impulsive behaviors that threaten success
- Emotional Self-Motivation
- Understand how to emotionally motivate yourself
- Maintain focus and energy on important goals
- Discover the significance, value and meaning that energizes work
- Learn how to keep urgency from trumping validity
- Social Awareness
- Empathize with others
- Understand emotional contagion
- Connect better with others
- Become less critical and judgmental
- Become more organizationally savvy
- Relationship Management
- Help others manage their emotions
- Understand influence and develop your influence skills
- Develop change management, conflict management and teaming skills
- Inspire optimism, confidence, and hope in others
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